Pentalobe CRM is the system we built for our own repair counter. Book a device in, print the label, note the repair, send the invoice. Every screen follows the order you actually work in.
We ran our shop on other systems for years. They did a lot, but they made the simple jobs slow. So we wrote down what got in the way and built the opposite.
Booking a phone in means clicking through screen after screen of required fields while the customer waits.
Customer, device, PIN, fault and quote on a single form. Several devices for the same customer? Add another and book them all at once.
Labels are an add-on, so devices end up on the shelf with handwritten notes.
A 54 × 25 mm Dymo label with the name, device, PIN, booking time and phone number. Devices you're buying get a black "Assessment for sale" band you can spot across the room.
Menus full of settings for stock chains and franchises that a repair counter never touches.
Add your business details and VAT number, and you're ready for your first job. Nothing else to configure.
Business customers send invoices back because the VAT isn't broken down properly.
Net, VAT and total on every line, a VAT summary, your VAT number and the tax point. Line discounts and voucher payments are handled correctly.
Switching systems means losing years of customer history, or keeping the old one running forever.
We import old customers, tickets and invoices into a searchable Legacy tab, and you can bring any old customer into the live system with one click.
Your customer data lives on someone else's servers, on their terms, and getting it out is hard.
Run it on your own web hosting or a machine in the shop. Download a full backup whenever you like and restore it just as easily.
Find the customer or add them as you go. Enter the device, PIN, condition and fault.
Move the job through statuses that match the bench, from Diagnosing to Ready to collect.
Add the parts and labour with per-line discounts. Create the invoice and the charges lock.
Mark it paid by card, cash or transfer and hand the device back.
Real screens from the system, filled with demo data.
Book a family's phones and tablets in one go. Each gets its own job number and label.
A confirmation listing every device, ready to paste into your email with your own signature.
Sell a refurbished phone or an accessory without booking a repair.
Value a device, record cash or voucher, and hand over a purchase receipt with a seller's declaration.
Voucher credit sits on the customer's account and comes off their next invoice, in full or in part.
Every device you've bought, filtered by month, cash or voucher, and exportable to a spreadsheet.
Business names on invoices, and alternate contacts for when the customer's phone is the one in for repair.
Each technician has their own login, and notes show who did what.
The counter PC, a tablet on the bench or your phone at the parts supplier. Install it as an app on each computer so it opens in its own window.
Pick the licence that suits how you run your business. Either way, it runs where you choose and the data is yours.
Buy it once and run it for as long as you like.
Spread the cost with a simple monthly fee.
Send us the exports from your current system. We import your customer contacts and legacy invoices, so on your first day the whole history is one search away.
Every feature in Pentalobe CRM started as a request from a real shop floor. You get access to a dedicated team who will customise the system to your needs, or build a bespoke CRM for any kind of business.
Book a demo, ask about pricing, or tell us what your shop needs. Email us and a technician will reply.
www.pentalobecrm.co.uk